FAQs

What Size should I order?

Please read our Size Guide!

What are your Delivery and Shipping charges?

All our information about delivery charges etc can be found on our Shipping and Returns page!

Do you have everything on this website in stock all the time?

We carry a wide range of products in our store – some we can get more stock of and some we can’t. This does not mean that we will always have every size in stock. If there will be any delay in shipping your order, we will contact you and let you know. If it turns out that the size you have ordered is no longer available, we will offer you an alternative product. Otherwise, we will offer you a full refund.

Can I order Over the Phone?

You most certainly can – particularly if you have any questions about sizing, fit or style which you would like answered before you make your purchase decision.

Can You Fit Me at Home?

Yes – If you live in the Strathalby, Goolwa, Victor Harbor area in South Australia – we can provide you with a complete, professional and friendly home fitting service. Click Here for full information!

Can You Do Special Orders?

Yes we can – for brands where we can order stock, if there is a style or colour you would like which does not appear on our site, call or email us – we will try and source it for you. We will work with you to try and get the footwear that you need.

How Can I Pay for My Order?

You can pay in a fully secure environment via PAYPAL. You don’t need to have a PAYPAL account to use this service. If you click on the link at checkout, you will be directed to the PAYPAL site which is secured by VeriSign. On entering your details, you will be returned to myonlineshoebox.com.au to complete the transaction.

Alternatively, you can select the “Secure Checkout” option, where you will be prompted to enter your credit card details on our secure server. If you select this option, we will process your payment securely just prior to shipment.

If you have any questions, please Contact Us!

What Do You Do With the Information You Collect About Me?

Please read our Privacy Policy!

Can I get Regular Information from You?

Please sign up for our special offers and new product notifications – thanks!


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